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Le siège du Groupe AXA est basé à La Défense (Tour Majunga) et regroupe les activités corporate du Groupe. Il se distingue par une forte culture internationale.
Whatever their stage of life, we provide over 108 million customers with the products and services they need to progress. From insurance to personal protection, and savings to wealth management, no matter the need we're always there for them. And we're always there for our employees. In 50 countries, we work hard to inspire pride and a sense of belonging in our people. To provide opportunities that challenge them, inspire them, and reward them. And to create a culture that's open, supportive, and empowering. Because we know that's the real secret to success - and the best way for us to keep building a better world for both our customers and the talented people who put them first.
Your work environment :
The headquarters of the AXA Group (GIE AXA) brings together our corporate activities. IT provides guidance and support to subsidiaries around the world, to ensure the coordination and monitoring of the Group's global strategy, the application of its standards, the consistency of commercial approaches and the sharing of best practices. The headquarters gathers approximately 1000 employees and is distinguished by its strong international culture (45 nationalities), which makes IT a rich and stimulating place to work.
Within the Group, you will join the Group Underwriting Office department (GUO)
The newly created Global Chief Underwriting Office is accountable for establishing, enabling and driving profit and growth through Product Underwriting Strategy, Portfolio Design and Technical Underwriting Excellence in partnership with the AXA Entities, for both Commercial and Retail, through :
- Portfolio Design Steering
- Underwriting Product Strategy and Profitability Measurement
- Technical Underwriting Guidance
- Pricing Models, Platforms and Analytics
- Risk Appetite deployment
- Ceded Reinsurance strategy design and purchasing
Within this Department, you will BE part of the team P&C Retail Underwriting.
Your job and daily missions :
JOB PURPOSE
As a P&C Retail Control and Governance Expert, your primary focus is on ensuring robust underwriting control and governance within entities worldwide. Your key activities include :
- Implementing a state-of-the-art governance and control framework for underwriting to ensure compliance and risk management.
- Participating in In-Depth Reviews (IDR) & Technical Reviews (TR) within your scope of responsibilities to assess and enhance underwriting control measures.
- Launching governance and control programs based on monitoring results to continuously improve and strengthen underwriting processes.
- Monitoring and steering portfolio profitability from a governance and control perspective, ensuring adherence to underwriting guidelines and standards.
- Reducing underwriting leakage and deploying distribution coverage analysis at the entity level to enhance control and governance over underwriting practices.
- Utilizing internal and external data, including innovative technologies, for underwriting purposes with a strong emphasis on control and governance aspects.
- Working closely with cross-functional teams to develop a comprehensive understanding of governance and control management, ensuring alignment and collaboration across the organization to uphold underwriting standards and governance.
DIMENSIONS
Main Figures :
- 20+ countries / entities as well as 3 regional hubs (EM, AMIH and AMO).
- €49bn of revenues in scope (49% of the whole AXA Group revenue) :
- €17bn of revenues in P&C Retail & Partnerships.
- €32bn of revenues in P&C Commercial & Partnerships
- 70+ requests for Underwriting non-authorized business per year, representing GWP ~€2bn.
CONTEXT AND MAJOR CHALLENGES
The P&C Retail business is a core pillar of the Group in terms of both Underlying Earnings (>33% of total) and customer base (20m+). Although each market AXA operates in has its own dynamics, regulations and challenges, the fundamental requirements and propositions for the retail business are similar, covering at large motor, home and travel insurance.
As of today, Motor insurance remains the anchor' product of the industry. In the mid-term, along potential further commoditization or technology advancements (i.e. electric vehicles, autonomous cars), the private Motor market is assumed to get materially smaller (and potentially less profitable).
Moreover, the customer experience is still overly complex and P&C insurers struggle to build long-term and relevant customer relationships, driven by 1) low frequency of interaction, 2) a lack of differentiation, 3) increasing commoditization and 4) increasing price pressure. Thus, a large portion of the P&C Retail business stands at a strategic crossroad, intensified by changing supply and demand side trends which drive the integration of existing value chains to solve specific customer problems, giving rise to ecosystems.
In addition to all this, a lot of additional external challenges are impacting the profitability level of this business segment : claims inflation in first place, climate changes development and customer behaviour modification.
KEY ACCOUNTABILITIES
As a P&C Retail Governance and Control Expert, your main responsibility is to ensure the technical excellence of retail underwriting within entities worldwide, supporting their growth and profitability. This includes actively engaging with monthly KPIs to steer, challenge, and support entities in detecting potential deviations from budget. Your key activities will involve :
- Implementing a state-of-the-art governance and control framework for underwriting
- Participating in In-Depth Reviews (IDR) & Technical Reviews (TR) within your scope of responsibilities
- Providing high granularity reports for portfolio performance review, leveraging existing performance tools
- Launching governance and control programs based on monitoring results
- Monitoring and steering portfolio profitability from a governance and control perspective
- Improving governance and control processes and sales steering at the entity level
- Reducing governance and control risks
- Utilizing internal and external data, including innovative technologies, and analyzing and interpreting data from different entities to support specific actions
- Working closely with cross-functional teams to develop a good understanding of governance and control management
MAIN COMPETENCIES AND EXPERIENCES
In terms of your competencies and experiences, you should have a good understanding of governance and control related topics, including knowledge of governance and control rules, risk management, and compliance. You should also have experience in customer and distributor steering from a governance and control perspective.
The ideal candidate for this role should have a minimum of 5 years of experience in governance and control, with a general knowledge of retail lines insurance products and client segments. Additionally, experience in reinsurance, project management, and working in complex environments is a plus. Soft skills required for this role include structured argumentation to sell ideas, high-level presentation skills in front of senior management, agility to work in a multifaceted P&C world, a customer-minded approach, and good negotiation skills
DECISION BODIES AND COMMITTEES
- Group Lob committees :
- Provide expertise on Group referrals
- Support the Underwriting community fostering profitable growth and technical excellence
- P&C Retail committee :
- Support AXA transformation strategies setup
- Support entities in their transformation journey
MAIN COMPETENCIES AND EXPERIENCES
In terms of your competencies and experiences, you should have a good understanding of governance and control related topics, including knowledge of governance and control rules, risk management, and compliance. You should also have experience in customer and distributor steering from a governance and control perspective.
The ideal candidate for this role should have a minimum of 5 years of experience in governance and control, with a general knowledge of retail lines insurance products and client segments. Additionally, experience in reinsurance, project management, and working in complex environments is a plus. Soft skills required for this role include structured argumentation to sell ideas, high-level presentation skills in front of senior management, agility to work in a multifaceted P&C world, a customer-minded approach, and good negotiation skills
DECISION BODIES AND COMMITTEES
- Group Lob committees :
- Provide expertise on Group referrals
- Support the Underwriting community fostering profitable growth and technical excellence
- P&C Retail committee :
- Support AXA transformation strategies setup
- Support entities in their transformation journey