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APRIL est le leader du courtage grossiste en France avec un réseau de 15 000 courtiers partenaires.
Les 2 300 collaborateurs d'APRIL ont l'ambition de proposer à leurs clients et partenaires - particuliers, professionnels et entreprises - une expérience remarquable alliant le meilleur des relations humaines et de la technologie, en santé et prévoyance des particuliers, professionnels et TPE, en assurance des emprunteurs, en santé internationale et en dommages de niches.
À l'horizon 2023, APRIL ambitionne de devenir un acteur digital, omnicanal et agile, champion de l'expérience client et leader sur ses marchés.
Le groupe APRIL opère dans 16 pays et a enregistré en 2020 un chiffre d'affaires de plus de 516 M€.
Joining APRIL and taking care of the future means :
- Choose a profession you can BE proud of : "simply accompanying and protecting you at every moment that counts" is the mission and raison d'être shared by all our employees,
- Develop your expertise in a fast-changing environment, at the crossroads of innovation and customer experience : our ambition is to BE a digital, omnichannel and agile player, championing the customer experience,
- Get involved with a committed company : joining us means becoming part of a responsible group that acts as a corporate citizen by focusing on 4 key areas (health, carers, education and the environment) with a real, positive impact on society.
We are committed to promoting jobs that respect diversity and difference, open to everyone.
Role Overview : The Head of Business Solutions will BE responsible for designing, implementing, and optimizing business solutions, with a focus on customer experience and business processes for International Private Medical Insurance.
Key Responsibilities :
- Strategic Leadership & Team Development : Build, manage, and develop competencies in a high-performing international team of Product Owners, Project Managers, Process Specialists, Analysts and Consultants.
- Standard Solutions Roadmap : Define the roadmap for standard IPMI-related solutions, ensuring alignment with business priorities, market demands, and stakeholders' expectations, while anticipating future needs and technological advancements.
- Solutions Design and Delivery : Design and build standard business solutions that cater to clients, insured members, distributors, insurance partners, medical providers, and internal teams.
- Documentation & Training : Document and package standard solutions, including product sheets, user guides, demos, and training resources. Lead training initiatives to empower business teams to effectively market, deliver, and operate solutions.
- Process Definition & Implementation : Provide high-level business processes for implementation of standard solutions. Facilitate the roll-out of standard insurance products and key account projects.
- Costing & Optimization : Measure and optimize the performance of both user interfaces and business processes, ensuring continuous improvement and alignment with business goals. Evaluate the cost to implement and operate business solutions.
- Tailor-Made Solutions : Conduct gap analysis and feasibility studies to implement specific solutions for some clients, ensuring that unique requirements are met while maintaining alignment with our standardization strategy.
- Innovation & Market Awareness : Watch industry trends, emerging technologies, and market shifts in health and financial services, driving innovation across digital experiences, insurance, and business solutions.
Key success factors :
- Customer Experience Focus : Prioritize relevance, user-friendliness and customer experience in all solutions, ensuring a seamless, intuitive interface for end users, both external and internal.
- Cross-functional Collaboration : Work closely with cross-functional teams, including technology, project management, IT support, business development, sales, marketing, operations and finance, to deliver high-quality business solutions.
- Stakeholder Management : Manage relationships with key internal and external stakeholders, ensuring alignment and the successful delivery of business solutions.
Qualifications :
- Master's degree in Business, Computer Science, or a related field.
- 12+ years of leadership experience, including Consulting, Digital / Product, Project management, process optimization, and solution marketing in digital or technology sectors. Insurance industry experience is a plus.
- International profile and experience, with proficiency in both English and French. Ability to travel regularly to our offices in Europe and Asia. Personal experience as expat is a plus.
- Proven ability to design and implement business solutions, with a focus on conceptualising standard solutions and designing efficient customer journeys.
- Leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- A strategic mindset with a focus on long-term business growth and innovation.
- Strong analytical skills with the ability to make data-driven decisions.
- Familiarity with product management tools and methodologies (e.g. Product roadmap, Agile, Project management, Solution marketing).
Qualifications :
- Master's degree in Business, Computer Science, or a related field.
- 12+ years of leadership experience, including Consulting, Digital / Product, Project management, process optimization, and solution marketing in digital or technology sectors. Insurance industry experience is a plus.
- International profile and experience, with proficiency in both English and French. Ability to travel regularly to our offices in Europe and Asia. Personal experience as expat is a plus.
- Proven ability to design and implement business solutions, with a focus on conceptualising standard solutions and designing efficient customer journeys.
- Leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- A strategic mindset with a focus on long-term business growth and innovation.
- Strong analytical skills with the ability to make data-driven decisions.
- Familiarity with product management tools and methodologies (e.g. Product roadmap, Agile, Project management, Solution marketing).